Frequently Asked Questions
How do I participate in the Bear2Bear auction?
You first need to set up a GiveSmart account, which is easy to do. First, click the 'REGISTER NOW' button at the top of this page. Fill out all of the information (it is confidential) and then GiveSmart will assign you a username (feel free to change this to something you'll remember). Create a password, check the boxes for terms and conditions and text messages (you will want be notified about items you bid on), and then just click 'Create my GiveSmart account'!
Can I view items before deciding if I want to bid?
Yes! Starting on Tuesday, April 13 at 12 p.m. EST, you will be able to click "items" at the top of this page and view our fabulous auction items before creating an account.
Will you need my credit card information?
Yes, a credit card number will be required to bid.
Do I have to use a phone to bid or can I participate using my computer?
You can participate in the auction from a computer, tablet or phone, it's up to you! After you sign in to your GiveSmart account, click "items" to view the auction and start bidding. You can filter these by category if you wish by clicking the 'categories' button. Click the item you'd like to bid on and enter your name on the left-hand side of the page. Then, enter your bid in the open text field (make sure it is higher than the current minimum amount) and click "Bid". If you have opted in to receive text messages, you will receive a text if you are outbid.
I'm not very tech-savvy, will I have a hard time participating?
We don't think so! The bidding software we use is very user-friendly and will walk you through the entire process. If you need help, though, please contact Jamie Karinch at email@example.com or 610-409-3144.
If I win, how will I get my items?
If you win an item in the auction, someone from the Ursinus College advancement office will contact you to determine how you will receive your item(s). Some items will qualify to be emailed or mailed to your home, others will require you to schedule a pick up time. If you have a question, you can contact Jamie Karinch at firstname.lastname@example.org or 610-409-3144.
What if I can't use my item because of COVID-19?
If your item is impacted by COVID-19 in a way that makes it unusable, you will be refunded the full amount of your purchase. Or, if applicable, we will work to provide replacement tickets for a mutually agreeable date when the crisis is over. If this happens, you need to let the advancement office know at email@example.com.