Trauma-Informed Care in the Real World: A Training for Direct Service Staff

Trainings will take place on:

Monday, January 13, 2025 (9:00am-12:30pm) 
Tuesday, January 14, 2025 (9:00am-12:30pm) 
Wednesday, January 15, 2025 (9:00am-12:30pm) 
Thursday, January 16, 2025 (9:00am-12:30pm) 

Note: Each session will be the same, so you only need to register for ONE date.

Trauma-Informed Care in the Real World: A Training for Direct Service Staff

Research shows that 87% of direct service staff working with people experiencing homelessness find their work meaningful and worthwhile. However, 90% also report increased stress (NAEH, 2023). Please join us for an in-person training on trauma-informed care for direct service outreach and housing staff, which will focus on trauma informed and protective strategies for both program participants and the staff who work with them.

In this highly interactive 3.5 hour training, participants will learn how to: 

• Recognize trauma reactions in themselves and the people they are working with without straying into the realm of therapy. 
• Practice trauma-informed skills and strategies for common situations and stressors that present when working with people experiencing homelessness. 
• Identify strategies to protect against trauma, vicarious trauma and burnout for themselves.

Pre-requisites

Before attending, please complete the following courses in All Chicago's LMS: 

• Practical Strategies for the Trauma-Informed Care Case Manager 
• Introduction to Harm Reduction

If you do not already have an LMS account, instructions on creating an account can be found here.

About Our Trainers: 

Janice Miller ([email protected]) has worked for more than 30 years on emergency and long-term housing solutions, with a particular emphasis on working with people experiencing intimate partner and sexual violence (IPSV). Areas of expertise include design and implementation of coordinated entry and victim coordinated entry systems, designing and scaling up rapid rehousing programs for vulnerable populations, integrating health and trauma informed care services into homelessness and housing systems, VAWA compliance, strategies for local Continuums of Care (CoCs) and local victim service providers to work more collaboratively without compromising confidentiality; creating plain language documents and streamlining systems to increase accessibility in programs; and addressing the trauma of direct service workers in parallel with the vulnerable populations they serve. Ms. Miller skilled in training and evaluation, including program evaluation. Prior to joining TAC, she served on the Baltimore City CoC Board for six years, and presided as Chair for two. 

Eric Gammons ([email protected]) has over 36 years of experience working in the social services field, specializing in homeless systems of care, supportive housing models, management information systems, and ending homelessness on a community-wide basis. He is an expert on configuring, implementing, and monitoring federally funded projects in the Homeless Management Information System - (HMIS) according to U.S. Department of Housing and Urban Development (HUD) standards, and on incorporating coordinated entry systems within HMIS to create a seamless housing priority system. Mr. Gammons is skilled in the development and implementation of programs that address the core issues of homelessness, and is a proven evaluator. As a Continuum of Care leader, he coordinated regional efforts to expand permanent housing opportunities and to merge nine HMIS implementations into one statewide system. Mr. Gammons is a veteran of Operation Desert Shield/Storm serving in the U.S. Army. 

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