BIDDING goes LIVE on Thursday, October 22 at 10:00 AM, PDT & CLOSES on Tuesday, October 27 at 8:00 PM.


How does bidding work?

Virtual FUNdraiser will be an online-only auction. You will be able to use your smartphone, tablet, or computer to keep up with the status of your bids and continue bidding until the auction closes. You can be the winning bidder no matter where you are in the world!


How do I participate, view auction items, or bid?

Make sure you REGISTER on this site using the "Register Now" button on the home page or text the keyword 1199VirtualFund to the number 76278. You will be prompted to create a user account, enter your name, address, mobile phone number, email, and credit card information. All information will be required to bid and is kept completely confidential.


What if I forgot my username and/or password?

On the home page of the auction website, go to "Sign in or Register" on the upper right side of the website. Select the "Forgot Username or Password" link. You will be asked to put in the cell phone number you used to register for the auction. GiveSmart will send you a text with your username and ask you to reset your password.


I thought I registered for the auction, but I am not sure. How can I check the status of my registration?

During regular business hours, please contact the 11-99 Foundation (714.529.1199 or 408.797.3034) and ask for a staff member coordinating the auction. They will be able to see if you are registered in GiveSmart. After business hours, please contact swilson@chp11-99.org and your email will be returned as soon as possible.


How do I start or continue bidding? 

On the home page of the auction website once we go LIVE, go to "Browse, Bid & Buy" to start bidding on your favorite items! Place your bid on selected items, set a maximum bid if desired, and the system will keep you in the running until you have reached your maximum bid. 


How will I know if I am outbid or have won an item?

You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving text messages, make sure we have the correct mobile number under your profile. The texts will continue to notify you when you are outbid or reach your maximum bid. When the auction closes, you will receive a text message if you won any items.


I won an item, how do I pay for my auction item?

You will be notified via text of your payment via credit card. If you wish to pay via check or another method, 11-99 Staff will be contacting anyone who has not paid the day after the auction closes (10.28.2020). All payments for any auction items won, must be paid no later than Friday, November 6, 2020.


How will I collect the items I won?

All auction items are currently at either our Main office in Fullerton or our Northern CA office in San Jose. To make arrangements for contactless pick-up, please contact Stefany at swilson@chp11-99.org or 408.797.3034. There will also be an option for us to mail/ship your winning items.  All items must be picked up no later than November 13, 2020. Otherwise, items will be forfeited and used again to benefit the CHP 11-99 Foundation.


I won an item and lost the certificate. Can I get a replacement?

All items and services have been donated to the CHP 11-99 Foundation and are sold by the Foundation and not the donor. Purchasers may not ask for refunds or exchanges from the donor. Auction coordinators are not responsible for lost merchandise or certificates. Lost merchandise or certificates will not be replaced. 


What if I do not use the item I won by the time it expires?

All auction items and services must be used within the time limits specifically stated and are subject to the terms and conditions stipulated by the donors. Please note that all accommodations are subject to availability. Exact dates and detailed conditions of stays in hotels must be arranged in advance by the purchaser with the donor, keeping in mind that all black-out periods stated in the item description and on certificates will apply. All noted restrictions and expiration dates apply. Expiration dates cannot be extended. CHP 11-99 Foundation assumes no responsibility should any of these establishments be unable to fulfill your certificate.


The item I won was for travel or experience - can the 11-99 Foundation make the arrangements for me?

AUCTION COORDINATORS DO NOT MAKE TRAVEL ARRANGEMENTS OR RESERVATIONS. Should you wish to extend your stay, you must coordinate with the donor directly, at your expense. Due to COVID-19 and natural disasters, some travel and experiences may be delayed until 2021 or changed. Please contact the donor for more information.

The CHP 11-99 Foundation shall not be liable to winners for any failure, delay, cancellation, interruption, or changes to any provision of services, events, or travel packages purchased which is occasioned by causes beyond our control including, but not restricted to, fires, earthquakes, floods or other inclement weather, war, civil commotion or disturbances, strikes, lockouts, labor disputes, accidents, epidemic, interruptions in or delays of transportation services, electrical or power failures or outages, failures or delays in obtaining delivery from donors or manufacturers, suspension or non-renewal of the venue's license for any reasons whatsoever, or any act ruling, regulation or law of any government bureau or agency or public authority. Delays so caused shall not release winners from their obligations to accept and pay for the items purchased. 

NOTE -  For tax purposes when buying auction items, all contributions in excess of the fair market value of the item are tax-deductible as a gift to a charitable organization. CHP 11-99 Foundation encourages all attendees, donors, and contributors to consult the appropriate IRS Revenue Ruling 67-246 and their tax consultant.