RCS Leadership Training Prog
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The Train-the-Trainer Leadership and Service Excellence Program equips managers and supervisors with the tools needed to develop their teams, reinforce service standards, and create a culture of accountability and consistency throughout the club. This program focuses on practical leadership behaviors that influence the daily member experience. Participants learn how to communicate expectations clearly, coach employees effectively, and deliver meaningful training that improves performance. By strengthening leadership communication and reinforcing operational standards, organizations can ensure service excellence is not dependent on individual personalities, but embedded in the culture of the team.
What Leadership teams will Learn:
-Establishing Service Standards
-Leadership Communication
-Building Accountability
-Delivering Training That Sticks
-Constructive Feedback
-Avoiding Common Leadership Pitfalls
Donated By RCS Hospitality Group