Please read through the Auction Rules and Guidelines carefully before making any bids. If you need further information about the auction, contact Natalie Doller at [email protected] 

PLEASE NOTE: We strongly recommend utilizing your smart phone to participate in the auction, if you can, to receive live updates. Participants using a desktop computer and tablet must manually refresh their browser to receive bid updates. 


  • Guests are responsible for all purchases made through GiveSmart. 
  • All sales are 'as is' and final. No exchanges or refunds will be made.  
  • All items must be paid for in full by credit card prior to pick-up unless other payment is arranged.  
  • Unless otherwise stated, all date-specific experiences will be scheduled in advance at a mutually agreed upon date and time.  
  • Unless otherwise stated or negotiated, all services and certificates are subject to availability and must be redeemed by March 31, 2024, one year following the auction.   
  • All donated packages are for the sole purpose intended. No commercial use or requests for additional services are proper or allowed. 
  • The American Red Cross is neither responsible nor liable for any accidents or injuries that occur during the use of packages or items.  
  • The American Red Cross does not endorse any of the services and products being auctioned, with the exception of Red Cross branded products. 
  • Items may not be resold. 
  • The American Red Cross reserves the right to withdraw any items from the auction prior to the event. 
  • Any values quoted are estimates only. Values are not warranted for tax purposes or for general value.  
  • The American Red Cross has made a reasonable effort to accurately describe all packages, and it is not liable for inaccuracies in the item description.  
  • Amounts paid in excess of fair market value may be deductible for federal income tax purposes. Consult your tax advisor for more information.  You will receive a letter in the mail outlining any excess you paid in fair market value to reflect this following the auction, which can be submitted to the IRS as proof.  



  • Text 'WNYAUCTION' to 76278 or navigate back to the homepage to register. 
  • Click the blue link in your welcome text message and it will take you to your personal bidding page. Should you be connecting via a browser on your computer or tablet, click on the link in your welcome email to bid. 
  • DO NOT choose to opt out of texts. Doing so prohibits further participation in the auction via your phone. 



  • Once the auction goes live, you can click on an item you would like to bid on. 
  • Once registered, you may access auction items through the Items tab. 
  • The Bid amount pre-populates with the next minimum bid so all you must do is press Bid. 
  • Have GiveSmart automatically bid for you up to a designated amount by selecting the Auto Bid tab. Enter your highest bid amount and we'll increase your bid as needed to keep you winning until your amount is reached! 
  • You will receive a text notification when you have been outbid at your highest amount entered. PLEASE NOTE: Outbid notifications are only communicated via text, so keep your phone handy, or you will need to keep an eye on the item if not participating solely online. 
  • Auction bids must meet the minimum bid and minimum raise listed.  
  • If bidding on your computer or tablet, you must refresh consistently to receive outbid notifications. We strongly recommend utilizing your phone to participate in the auction if you can. 


  • Auction check-out will open immediately following the close of the auction. We strongly encourage checking out within 24 hours of the auction's closing.  
  • All items must be paid for in full by credit card prior to pick-up unless another payment is arranged. 
  • All tangible items must be picked up at the office pick-up location you specified when registering. Pick-up locations include Buffalo, West Henrietta, and Endicott.  



  • Unless the item description clearly states that your item will be mailed, winners must pick up their auction items at the Red Cross office location they selected upon registration. 
  •  If you win a combination of items that can be mailed and picked up, the items that otherwise would have been mailed will be held at the Red Cross office to be picked up with your other items. 
  • All auction items are housed in our West Henrietta location. To ensure there is ample time for post-auction processing and delivery, items will be available for pick-up the week following the auction at the locations listed below. 
  • If you are unable to pick up your item during the times posted, please email [email protected] to organize another pick-up time.  
  • Pick-up at Red Cross offices in Jamestown, Dansville, and Corning, NY is available upon special request. 


Buffalo, NY Office: 786 Delaware Ave. Buffalo, NY 14209 

Pick Up Dates: April 4, 5, and 6, 4 p.m. - 7 p.m.

West Henrietta, NY Office: 825 John Street, West Henrietta, NY 14586 

Pick Up Dates: April 4, 5, and 6, 4 p.m. - 7 p.m. | April 8, 10 a.m. - 12 p.m.

Endicott, NY Office: 620 East Main Street, Endicott, NY 13760 

Pick Up Dates: April 4, 5, and 6, 4 p.m. - 7 p.m.