Frequently Asked Questions
How do I get set up to participate in the auction?
Register online! Click the 'REGISTER NOW' button on the auction homepage and fill out your bidder information. Create a password, check the boxes for terms and conditions, and text messages (you will want to be notified about items you bid on), and then just click 'Create my GiveSmart account'!
If you already have a GiveSmart account from previous years, simply click to register and log into your existing account.
How can I bid on items, make a donation, and purchase raffle tickets or instant items?
Bidding is easy! View Detailed Bidding Instructions, or check out this 3-minute video on How To Bid
Do I have to use a phone to bid or can I participate in using my computer?
You can participate in the silent auction from a computer, tablet, or phone, it's up to you! After you sign in to your GiveSmart account, click "items" to view the auction and start bidding. You can filter these by type of item by clicking the 'categories' button.
Click the item you'd like to bid on, then enter your bid in the open text field (make sure it is higher than the current minimum amount) and click "Bid". If you have opted in to receive text messages, you will receive a text if you are outbid.
Can I view items before deciding if I want to bid?
Yes! Starting in September you will be able to click "items" at the top of this page and preview our fabulous auction items. Bidding will start one week before our event on September 29th.
Will you need my credit card information?
Yes, a credit card number will be required to bid. Go to MY INFO to add a card on file now
I'm not very tech-savvy, will I have a hard time participating?
We don't think so! The bidding platform is very user-friendly and will walk you through the entire process. If you need help, though, please contact Mentors International at firstname.lastname@example.org.
If I win, how will I get my items?
If you win an item in the auction, we will contact you via email to determine how you will receive your item(s). Some items will be emailed or mailed to your home, others will have the option to pick them up at our office in Draper, Utah.
Thank you for your understanding. If you have a question, please contact Mentors International at email@example.com
How does Checkout work?
If you are the lucky winner of an auction item you can securely checkout. Click the PAY tab to pay your balance at any time.
A text with the link to pay will also be sent to all users with a balance on file at the end of the auction.
Any unpaid balances will be charged to the card on file beginning Monday, October 10th at 9 AM mountain time.
Email firstname.lastname@example.org to arrange an alternate form of payment before that time.