Return to Homepage 

GiveSmart Questions


How do I register on GiveSmart?

To register, please click on this link. Please note that for security reasons, GiveSmart requires separate registrations for each event. However, if you previously registered for our Virtual AutumnFest or Virtual Gala and/or forgot your login credentials, click here for instructions on how to sign in.


I'm having difficulties using GiveSmart. 
Please see our help guides on the homepage. For further assistance, contact us at [email protected]


Are there any additional taxes and fees?
Yes. Upon checking out, you have the option to opt into the 3.5% transaction fee for GiveSmart's credit card processing. By paying the transaction fee, you ensure more money goes to JACCC's mission.

For physical auction items, there will also be a 9.5% CA tax surcharge. For charity auctions in California, the state tax is deducted from the contributions for sales of merchandise in internet, live, and silent auctions. For additional details, please read our Silent Auction Rules and Regulations.


Are my contributions tax-deductible?
If you make a donation to JACCC, your contribution is fully tax-deductible. Auction packages won above the fair market value are tax-deductible in the amount of the difference. For federal income tax purposes you may be able to deduct the portion of your purchase price that exceeds the item's fair market value (FMV), if you paid the excess with the intent to make a charitable contribution. Please note that transaction fees and taxes associated with your contribution are not tax-deductible. For any additional questions, please consult your tax advisor.


Will I receive an acknowledgment letter for my tax records?
Acknowledgment letters and tax receipts will be mailed the week following the closure of sales. You will also receive a receipt of your purchases automatically after payment on GiveSmart. To ensure your letter and receipt are correct, please make sure to double-check the spelling of your name, address, and email.


Holiday Sales Questions


Can anyone participate in the holiday sales?

All individuals who are 18 years and older are able to participate in the holiday sales. However, you must be 21 years and older to bid or purchase any alcohol-related item. Note that all bidders will be responsible for paying immediately upon winning and must coordinate pick-up of their items/certificates from JACCC during the posted designated times.


How can I participate in the holiday sales?
To participate, you will need access to a computer or mobile device such as a smartphone or tablet with an internet connection in order to register on GiveSmart.


Are my bids and/or purchases anonymous?
Yes, all bids and purchases are anonymous in GiveSmart. Our online system is set to have all transactions as anonymous - if you see your name, it's most likely that you're seeing it because you are logged into your GiveSmart account. 


I've mistakenly placed a bid or purchased an item. What do I do?
Contact us at [email protected] immediately. 


How do I pick up my auction items?
To receive your items, you must pay for your items online by credit card in order to coordinate the pick-up of your item.

JACCC has set up two dates to pick up your items: early bird pick-up is available on Sunday, December 19, 2021, and regular pick-up is available on Sunday, January 23, 2022. We will make reasonable attempts to provide curbside pickup, to avoid parking and carrying your purchases to the car. Due to the short sales period, if you are unable to retrieve your items on these date options, we also have Wednesday, December 22, 2021, available by appointment only. Please contact us at [email protected] as soon as you've made your purchase to make an appointment.


To pick up your items, submit this form after you've made your purchase. We will provide a phone number to a contact person on the day of delivery.


Please use the contact info listed above so that we can discuss these details on a case-by-case basis for items that cannot be easily transported by staff for curbside pickup. For additional details, please read our Rules and Regulations.