Frequently Asked Questions

 

Gala Program FAQ

How can I watch the program?
Please click the "Watch the Gala Program" button that will appear toward the top of the home page on October 14th at 7PM (PDT). You will be directed to a video link with a left sidebar that will allow you to continue bidding and donating throughout the program.

My video stopped during the program.
Please refresh the page and try clicking 'play' again. As this is a live stream, there may be some disruptions due to internet or server connectivity. If this problem persists, please contact us at events@virginiamason.org. The program will also be available to view after October 15 on our website. 

 

Auction FAQ

When does the silent and wine auctions open? 
The silent and wine auctions open on Thursday, October 7. Once you are registered for the event, you can bid on items all week ahead of the event. The silent and wine auctions will close during the live program on October 14. As people bid on auction items, you will get a text message each time you are outbid. 

How will I get my auction items after the event? 
We will be reaching out to the auction winners the day after the event to coordinate delivery or pickup. We will ship auction items anywhere in the United States, but can only ship wine and alcohol within Washington State. 

How can I collect my auction items?
Winners will receive an email with instructions on how to collect auction items after the event. 

Is my auction purchase tax-deductible?
Auction packages won above the fair market value are tax-deductible in the amount of the difference. For federal income tax purposes you may be able to deduct the portion of your purchase price that exceeds the item's fair market value (FMV), if you paid the excess with the intent to make a charitable contribution.

For any additional questions, please consult your tax advisor.

I've mistakenly placed a bid. What do I do?
Please ask for assistance from our team by emailing events@virginiamason.org by October 14 by 5PM.

 

Payment FAQ

How do I checkout?
You will receive an email with the link to checkout after the event. Click on the link, review your purchases and complete your payment. At any time during the event, you can go to the "Pay" page to review your purchases and checkout.

How can I add or change my credit card information?
Go to the "My Info" page and click on "Add Card on File" and follow the steps.

When will I receive my tax receipt?
All tax receipts will be sent out in the mail within two weeks after the event.

Can I make alternate payment arrangements?

Please email our Support Team with your details and we will get back to you. Please do not enter account information in the email. If paying by a different card, you can update the card on your profile and checkout (see steps above).

Can I split my payment between different payment types?
Yes, once you have selected the "Begin Checkout" and "Make a payment" buttons. Click "Edit" next to the balance and enter the amount you wish to pay for the first payment type. Once the first payment has gone through, repeat the checkout process with your alternate credit card.

 

Participation FAQ

How do I participate in the event?
You can participate using your computer web browser or via your phone. You can watch the event on any device that has a browser and can stream video, e.g. Smart TV. Here are some helpful guides.

 Participate using a browser or by texting 

Do I have to register to watch the live stream event?
You can watch the event without registering or signing into the site. However, you will need to register or sign in if you intend to make a bid or make a donation.

What is the role of a Virtual Table Captain?
Table Captains are "community connectors" who are passionate about the high quality care Virginia Mason provides and want to get their friends and families involved. 

Your role as a Virtual Table Captain is to invite guests to 'attend' the October 14 Dreambuilders event through their computer or other mobile devices, and ask them to join your and others in making a gift to Virginia Mason at a level that feels comfortable for them.

 

Tech FAQ

How can I get technical assistance using the site?
Please send a detailed email of what you're trying to do to our Support Team and a Foundation team member will get back to you.

Why are some buttons not working on the site?
The event site does not work well with Internet Explorer. We encourage you to use Google Chrome, Microsoft Edge, Firefox or Safari to have the best experience while on the site. 

Why am I receiving a service denied message when I text something to 76278?
Please make sure that the keyword you're sending is formatted correctly. If you continue receiving an error, it is possible that your service provider has blocked messages from short 5-digit numbers. Please call your carrier to activate the ShortCode Text or Premium SMS service. Or you can continue enjoying the event using your browser.

 

If you need any other help or are still experiencing errors, please email our Support Team .