Frequently Asked Questions
How do I participate in the auction?
Register online! Click the REGISTER NOW button on the auction homepage and fill out your bidder information. Create a password, check the boxes for terms and conditions and text messages (you will want be notified about items you bid on), and then just click "Create my GiveSmart account"!
Or, if you already have a GiveSmart account, simply click to register and log into your existing account.
Do I have to use a phone to bid or can I participate using my computer?
You can participate in the auction from a computer, tablet, or phone. It's up to you! After you sign in to your GiveSmart account, click "Items" to view the auction and start bidding. You can filter these by type of item by clicking the "Categories" button.
Click the item you'd like to bid on, then enter your bid in the open text field (make sure it is higher than the current minimum amount) and click "Bid." If you have opted in to receive text messages, you will receive a text if you are outbid.
Can I view items before deciding if I want to bid?
Yes! Starting on Wednesday, October 21, 9 a.m. PST, you will be able to click "items" at the top of this page and preview our fabulous auction items.
Will you need my credit card information?
Not to bid. If you are the winning bidder for an item, you'll receive an email after the auction closes with a link to a secure payment site. Or, if you'd rather pay by check, contact us at 541-357-4957 or email@example.com.
If you'd like to add a credit card now for easier checkout later, you can do so by clicking on the "My Info" tab at the top of the screen.
I'm not very tech-savvy. Will I have a hard time participating?
We don't think so! The bidding platform is very user-friendly and will walk you through the entire process. If you need help, though, please contact us at 541-357-4957 or firstname.lastname@example.org.
If I win, how will I get my items?
If you win an item in the auction, we will contact you to determine how you will receive your item(s). Some items will qualify to be emailed or mailed to your home. Larger items can be picked up at the Bags of Love warehouse (1052 Green Acres Rd,), or we can arrange to deliver within the Eugene/Springfield area. Larger items that need to be shipped outside of the local area may incur shipping charges. If you have a question, please contact us at 541-357-4957 or email@example.com.
How does Checkout work?
If you are the lucky winner of an auction item, you can securely check out. Click the PAY tab to pay your balance at any time.
An email and/or text with the link to pay will also be sent to all users with a balance on file at the end of the auction (October 24 at 8 p.m.). If you'd rather pay by check, please let us know by contacting us at 541-357-4957 or firstname.lastname@example.org.
What if I can't use my item because of COVID-19?
Funds raised through this event are critical for our continued operation, so consideration of a fully tax-deductible donation in lieu of an auction item purchase would be gratefully received. When possible, we will work to extend redemption deadlines or provide replacement items or tickets. Otherwise, if your item is impacted by COVID-19 in a way that makes it unusable, you will be refunded the full amount of your purchase.
Full liability information can be found here.
Bags of Love is a registered 501(c)(3) nonprofit. Our Tax ID number is 26-2998882.