Frequently Asked Questions


Gala Program FAQ

How can I watch the program?
The livestream will be available to watch at 11:30AM on November 4, 2021 on the homepage of the event website. 

My video stopped during the program.
Please refresh the page and try clicking 'play' again. As this is a live stream, there may be some disruptions due to internet or server connectivity. If this problem persists, please contact us at The program will also be available to view after November 4 on our website. 


Payment FAQ


When will I receive my tax receipt?
All tax receipts will be sent out in the mail within two weeks after the event.

Can I make alternate payment arrangements?

Please email our Support Team with all your details and we will get back to you. Please do not enter account information in the email. If paying by a different card, you can update the card on your profile and checkout (see steps above).


Participation FAQ

How do I participate in the event?
You can participate using your computer web browser or via your phone. You can watch the event via any device that has a browser and can stream video, e.g. Smart TV. Here are some helpful guides.

 Participate using a browser or by texting 

Do I have to register to watch the live stream event?
You can watch the event without registering or signing into the site. However, you will need to register or sign in if you intend to make a donation.

What is the role of a Virtual Table Captain?
Table Captains are "community connectors" who are passionate about the mission of Benaroya Research Institute, and want to get their friends and families involved in their groundbreaking research. 

Your role as a Virtual Table Captain is to invite guests to 'attend' the November 4 Illuminations event through their computer or other mobile devices, and ask them to join you and others in making a gift to Benaroya Research Institute at a level that feels comfortable for them.


Tech FAQ

How can I get technical assistance using the site?
Please send a detailed email of what you're trying to do to our Support Team and a Foundation team member will get back to you.

Why are some buttons not working on the site?
The event site does not work well with Internet Explorer. We encourage you to use Google Chrome, Microsoft Edge, Firefox or Safari to have the best experience while on the site. 

Why am I receiving a service denied message when I text something to 76278?
Please make sure that the keyword you're sending is formatted correctly. If you continue receiving an error, it is possible that your service provider has blocked messages from short 5-digit numbers. Please call your carrier to activate the ShortCode Text or Premium SMS service. Or you can continue enjoying the event using your browser.


If you need any other help or are still experiencing errors, please email our Support Team .