Frequently Asked Questions

 

Gala Program FAQ

How can I watch the program?
Please click the "Watch the Gala Program" button that will appear toward the top of the home page on August 19th at 6PM (PDT). You will be directed to a video link with a left sidebar that will allow you to continue bidding and donating throughout the program.

My video stopped during the program.
Please refresh the page and try clicking 'play' again. As this is a live stream, there may be some disruptions due to internet or server connectivity. If this problem persists, please contact us at events@virginiamason.org. The program will also be available to view after August 20 on our website. 

 

Dinner and Wine Baskets FAQ

What is included in a wine basket? 
The wine basket includes three bottles of wine from local vineyards! We will deliver ahead of the event so you can enjoy these wines with the program. The price is $140 and includes a $25 donation. We will deliver to any address in King County and can ship to anywhere in Washington. 

Are wine basket purchases tax deductible?
Yes, part of your wine basket purchase is tax deductible. The wine basket's fair market value is $115 with $25 as tax deductible.

What is included in the dinner package? 

The dinner package includes a three-course meal from El Gaucho and bottle of wine to enjoy during the event. The dinner may require the use of an oven.

Menu options:

 

Three-course menu for two:

Salad Course:

Mixed Greens Salad - kiln dried cherries, julienned pear, candied pecans, Fuji apple vinaigrette - served with El Gaucho dinner bread

Entrée Course:

Choice of:

6 oz Grilled Baseball Sirloin with truffle butter - Yukon Gold mashed potatoes and brussels sprouts with harissa aioli

6 oz Alaskan King Salmon with basil pesto butter-Yukon Gold mashed potatoes and brussels sprouts with harissa aioli

Dessert:

Chocolate and Baileys Bread Pudding - caramel sauce

 

Three-course Vegan/Gluten-Free dinner for two:

Salad Course:

Mixed Greens Salad - kiln dried cherries, julienned pear, candied pecans, Fuji apple vinaigrette - served with gluten free bread

Entrée Course:

Wild Mushroom Risotto - porcini mushroom and veggie stock, sautéed with wild mushrooms

Side: Summer Vegetable Succotash (corn, bell peppers, green beans) - chipotle lime salt and olive oil

Dessert:

Vegan Lemon Bar - blackberries and Rainier cherries

 

Dinner also includes a bottle of wine. You will have a choice between a 2015 Ste. Michelle Ethos Chardonnay and a 2016 Swift Water Proprietary Red.

Is the dinner package tax deductible? 

Yes, part of your dinner package purchase is tax deductible. The dinner package's fair market value is $175 with $25 as tax deductible.

When is the deadline for purchasing a wine basket? 

The deadline for purchasing a wine basket is August 13th. 

When is the deadline for purchasing a dinner package?

The deadline for purchasing a dinner package is August 5th. You must have completed the online form that was emailed to you after your purchase.

 

Auction FAQ

When does the silent and wine auctions open? 
The silent and wine auctions opens on Thursday, August 12. Once you are registered for the event, you can bid on items all week ahead of the event. The silent and wine auctions will close when the live event ends on August 19. As people bid on auction items, you will get a text message every time you are outbid. 

How will I get my auction items after the event? 
We will be reaching out to the auction winners the day after the event to coordinate delivery or pickup. We will ship auction items anywhere in the United States, but can only ship wine and alcohol within Washington State. 

How can I collect my auction items?
Winners will receive an email with instructions on how to collect auction items after the event. 

Is my auction purchase tax-deductible?
Auction packages won above the fair market value are tax-deductible in the amount of the difference. For federal income tax purposes you may be able to deduct the portion of your purchase price that exceeds the item's fair market value (FMV), if you paid the excess with the intent to make a charitable contribution.

For any additional questions, please consult your tax advisor.

I've mistakenly placed a bid. What do I do?
Please ask for assistance from our team by emailing events@virginiamason.org by August 19 at 5PM.

 

Payment FAQ

How do I checkout?
You will receive an email with the link to checkout after the event. Click on the link, review your purchases and complete your payment. At any time during the event, you can go to the "Pay" page to review your purchases and checkout.

How can I add or change my credit card information?
Go to the "My Info" page and click on "Add Card on File" and follow the steps.

When will I receive my tax receipt?
All tax receipts will be sent out in the mail within two weeks after the event.

Can I make alternate payment arrangements?

Please email our Support Team with all your details and we will get back to you. Please do not enter account information in the email. If paying by a different card, you can update the card on your profile and checkout (see steps above).

Can I split my payment between different payment types?
Yes, once you have selected the "Begin Checkout" and "Make a payment" buttons. Click "Edit" next to the balance and enter the amount you wish to pay for the first payment type. Once the first payment has gone through, repeat the checkout process with your alternate credit card.

 

Participation FAQ

How do I participate in the event?
You can participate using your computer web browser or via your phone. You can watch the event via any device that has a browser and can stream video, e.g. Smart TV. Here are some helpful guides.

 Participate using a browser or by texting 

Do I have to register to watch the live stream event?
You can watch the event without registering or signing into the site. However, you will need to register or sign in if you intend to make a bid or make a donation.

What is the role of a Virtual Table Captain?
Table Captains are "community connectors" who are passionate about the mission of Bailey-Boushay House, and want to get their friends and families involved in strengthening our community by supporting individuals and families who are transitioning out of homelessness.

Your role as a Virtual Table Captain is to invite guests to 'attend' the August 19 Swirl event through their computer or other mobile devices, and ask them to join you and others in making a gift to Bailey-Boushay House at a level that feels comfortable for them.

 

Tech FAQ

How can I get technical assistance using the site?
Please send a detailed email of what you're trying to do to our Support Team and a Foundation team member will get back to you.

Why are some buttons not working on the site?
The event site does not work well with Internet Explorer. We encourage you to use Google Chrome, Microsoft Edge, Firefox or Safari to have the best experience while on the site. 

Why am I receiving a service denied message when I text something to 76278?
Please make sure that the keyword you're sending is formatted correctly. If you continue receiving an error, it is possible that your service provider has blocked messages from short 5-digit numbers. Please call your carrier to activate the ShortCode Text or Premium SMS service. Or you can continue enjoying the event using your browser.

 

If you need any other help or are still experiencing errors, please email our Support Team .