Silent Auction FAQs


How does the silent auction work?

We will use mobile bidding the night of the virtual event for our auction. You will be able to use your smartphone, tablet, or computer to keep up with the status of your bids and continue bidding until the auction closes.

 

How do I participate in the online bidding auction?

View our silent auction items by clicking on "Items" at the top menu bar. You can get started online through this auction page. If you confirmed your registration prior to the event, you should already have a GiveSmart account. Simply click to register and log into your existing account. If you do not have an account, click the 'Register Now' button towards the top of this page and fill out your bidder information. Create a password, check the boxes for terms and conditions and text messages (if you want to be notified about items you bid on), and then click 'Create my GiveSmart account'!

 

How do I start and continue my bidding?

Browse the Silent Auction and start bidding on your favorite items! Place your bid on selected items, set a maximum bid if desired, and GiveSmart will continue to keep you in the running until you reach your maximum bid. Love an item? You can also select the "Buy Now" option to buy it at its Buy Now price and be an instant winner!

 

Will you need my credit card information?

Yes, a credit card number is required to bid.

 

How can I keep active and know if I am outbid or have won an item?

If you provided your mobile number, you will be notified via text if you have been outbid. If you did not, you will need to refresh the page to see updates. If you are NOT receiving the text messages, make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the silent auction closes, you will also receive a text message if you won any items.

 

If I win, how will I get my items?

If you win a package in the auction, you may get the option to either have the item(s) delivered or schedule for pick-up at the AACI office. Other items will qualify to be emailed to you. For larger items, the shipping cost will be added to the total cost of your item (as denoted in the package description). You can also pick up your item(s) by scheduling your pick-up time during an available time slot. To schedule pick-up or if you have any questions, please contact us at development@aaci.org.

  • Thursday, September 2nd, 1pm - 5pm 
  • Friday, September 3rd, 1pm - 5pm

**All sales are final and no exchanges and refunds are permitted. All items are sold "as is." Please read the item descriptions and expiration dates carefully.**

 

How does checkout work?

If you are the lucky winner of an auction item, you can securely checkout. Click the PAY tab to pay your balance at any time. A text with the link to pay will also be sent to all users with a balance on file at the end of the auction. Any unpaid balances will be charged to the card on file beginning August 31st. Email us at development@aaci.org to arrange alternate forms of payment before that time.