Frequently Asked Questions


Who do I contact with any questions about the Holiday Artist Market? 

Contact CherryArts: Email: Hello@cherryarts.org or call 303-355-2787 please leave a message, your call will be returned shortly.

 

Are all items up for Auction?

No, items that have BUY NOW across their image are for direct purchase.  Auction items will offer options for bidding, and some have a buy now price, meaning you can buy it right then if you would like. 

You can search for auction items under categories and find all auction, or search for artwork by medium, you can also lookup items that are buy now by selecting available for purchase from the toolbar.

 

How to Place a Bid?

First, you will need to register.  Once registered click on the item you would like to bid on, the system will ask for your name, phone number so you can have the option to receive text notifications if outbid, or you win an item and your email, you can then place a bid.  There are bid increments for auction items and the system will let you know what that amount is, then to be the leading bidder you must enter the minimum amount or higher.   You do not need to enter an amount using decimals.  

You will not be charged right away after you win an item.  Since the pieces are being shipped from artists all across the country, we will determine shipping fees and confirm your address, and r then we will process your payment.

 

Single Bid vs Autobid?

A single bid can be placed as a one time bid for any amount. An autobid can be placed and set at the maximum amount you are willing to spend. With auto-bid, the system will place your bid at the minimum amount needed to lead. When you are outbid, the system will bid automatically for you until your maximum is reached.

Autobid is only available for auction pieces that do not have a buy now option.  If an auction piece has a buy now option you cannot place an autobid.

 

How can I view my bid? How are bids being displayed?

Your name and bid amount under item history will appear when you are logged in and bidding. Others will be unable to see your name, it will appear as anonymous, just as other bids appear to you.

 

How to Request a Bid Retraction?

Simply email or call and we can delete a bid.  Email: Hello@cherryarts.org or call 303-355-2787 please leave a message, your call will be returned shortly.

 

Who wins? 

When two bids are placed for the same amount, the bid placed first based on the timestamp wins. Timestamps are set when the initial bid is placed, for autobids this is when a maximum was set- not when the system prompted the bid to win.

 

Why are there bids with the same amount?

A list of competing bids of the same amount indicates what prompted an autobid to be placed. Otherwise, it would be unclear as to why an autobid was increased.

For Example, Item 100 has a current amount of $100 and a bid increment of $50. John placed an autobid at 7:00 pm with a maximum amount of $200. John is winning at $150. Jill placed a bid for $200 at 7:30 pm. John's bid is increased to $200 by our system. John wins because he committed to the amount earlier than Jill. The list shows both John and Jill at $200 so we can see what prompted John's bid to increase.

 

What is Buy Now Artwork?

Artwork with Buy Now across the top of the image means that those pieces are available for an instant sale, and you cannot bid on those items, you can only purchase them. You will not be charged right away after you buy an item.  Since the pieces are being shipped from artists all across the country, we will determine shipping fees and confirm your address and then we will process your payment.

 

What is a watch item?

A watch item is a piece in the auction that you would like to return to or keep your eye on. You can mark the star on these items, and then you can easily access these by sorting under categories and then click my activity.

 

View items by category and search:

At the top of the Market page you may search by categories, this includes pieces up for auction, buy now, mediums, and my activity (items you have bid on or marked as watched). 

You can also use the search bar to look for artwork by item number, artist name or title of the piece.

 

What happens if I win or buy a piece? 

Hooray! You will not be charged right away after you win or buy an item.  Since the pieces are being shipped from artists all across the country, we will determine shipping fees and confirm your address and then we will process your payment.