Frequently Asked Questions

How do I watch the live-stream?

You can participate using your computer web browser or via your phone. You can watch the event via any device that has a browser and can stream video, e.g. Smart TV. Once you're on the site, just click on the video.

Do I have to register to watch the live-stream event?

You can watch the event without registering or signing into the site. However, you will need to register or sign in if you intend to make a donation.

How can I add or change my credit card information?

Go to the "My Info" page and click on "Add Card on File" and follow the steps.

When will I receive my tax receipt?

All tax receipts will be sent out in the mail within 2 weeks after the event.

Can I make alternate payment arrangements?

Please email our Support Team with all your details and we will get back to you. Please do not enter account information in the email. If paying by a different card, you can update the card on your profile and self-checkout (see steps above).

How can I get technical assistance using the site?

Please send a detailed email of what you're trying to do to our Support Team and somebody will get back to you.

Why are some buttons not working on the site?

The event site does not work well with Internet Explorer. We encourage you to use Google Chrome, Microsoft Edge, Firefox or Safari to have the best experience while on the site. 

Why am I receiving a service denied message when I text something to 76278?

Please make sure that the keyword you're sending is formatted correctly. If you continue receiving an error, it is possible that your service provider has blocked messages from short 5-digit numbers. Please call your carrier to activate the ShortCode Text or Premium SMS service. Or you can continue enjoying the event using your browser.


If you need any other help or are still experiencing errors, please email our Support Team.