Frequently Asked Questions
HELP! I'm trying to figure something out or need assistance!
If you have questions that aren't answered on this page, or need assistance at any time during Virtual FEST, please reach out to us. We are happy to help! The best way to contact us is through email or text - please be sure to include your name on any texts and your specific question or issue. We will answer as promptly as possible.
How does Virtual FEST work?
The pre-event phase of Virtual FEST will include opening items to purchase for Teacher & Coach Wish Lists and Marketplace (items available in limited quantities only during FEST). The virtual event kick-off will be at 12 noon on Thursday, March 11th and runs through Saturday, March 13th at 10:00 PM. In between, about every two hours, the FEST website will be updated with new content - and we'll for sure notify everyone by email for the really important and fun things you definitely don't want to miss!
How does the Teacher & Coach Wish List work?
When you "purchase" an item from the Teacher & Coach Wish List, or donate toward the purchase of an item, you are making a donation to FEST and Villa Maria Academy. You are not responsible for finding the item and purchasing it. Basically, this donation is then "earmarked" toward that item.
What is the Auction schedule?
This is everyone's favorite part! All auction items will open for bidding on Friday, March 12th at 1:00 PM. The item categories are:
- 1100 - Premier
- 1200 - Villa
- 1300 - Fashion & Beauty
- 1400 - Home
- 1500 - Dine & Entertain
- 1600 - Sports
The auction will end on Saturday March 13th and will have staggered end times as follows:
- 9:00 PM Close - Premier and Villa categories
- 9:30 PM Close - All other categories
- 10:00 PM Close - Teacher & Coach Wish Lists, Marketplace, and Lucky Raffle Tickets
What is an Auto-Bid?
For each auction item, you'll see where to "Place Bid" - the amount you put in this box will be the next bid (provided it is higher than the bid increment). Sometimes you might want to place an "Auto Bid" which is a maximum bid amount that allows the system to bid for you, in bid increments, up to the amount you specify when other people place bids.
How will I get the items I purchase from Marketplace and win from the Auction?
Marketplace purchases and Auction winnings can be picked up on Sunday, March 14, 2021 at the Advancement Office in St. Joe's on campus. Pick-up times will be staggered by last name, and social distancing and mask-wearing is required.
What if I can't make it during my pick-up window?
We ask that you make your best effort to pick-up during the allotted time, but recognize that your schedule may not allow for it. If you are able to come during the other pick-up window, please contact us at email@example.com to let us know. If you cannot make it to pick-up at anytime on Sunday, please sign-up for a pick-up window during the week (sign-up will be available on Sunday, March 14th).
I want to buy something but I live far away and cannot pick up. What are my options?
We love that you are supporting Villa Maria from far away - thank you! We encourage item pick-up as much as possible if you have a friend or family member that would be able to pick-up your items for you. If that is not possible, there are many items that can be shipped but you will be responsible for the additional shipping fee. Any items to be shipped must be settled within 2 days of receiving the shipping quote. Items that cannot be shipped are listed below by category:
- Marketplace: 210 (Stadium Chair)
- Villa: 1201, 1202, 1205, 1206, 1209, 1210, 1224, 1226
- Fashion & Beauty: 1300
- Home: 1401, 1410, 1412-23, 1426-1429
- Dine & Entertain: 1504, 1510, 1511
- Sports: 1602-1606, 1608-1613
What about the Lucky Raffle and the AirPods Pro?
The Lucky Raffle Drawing will be held LIVE at 11:30 AM on Sunday, March 14th on VMAHS Instagram. Lucky Raffle prizes can also be shipped, so don't forget to get your chances - only 200 bundles will be sold! And remember, for each GO NUTS FOR DONUTS Vote you make, you get a free chance to win a pair of AirPods Pro.