Silent Auction Frequently Asked Questions

 

When does the silent auction open and close?

The silent auction will open Saturday, November 7th at 9:00am EST and will close Saturday, November 14th at 9:00pm EST.

Is a credit card required to participate in the silent auction?

Yes, a pre-registered credit card is required to begin bidding. 

How can I keep active and know if I am outbid or have won an item?

You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving the text messages, make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the silent auction closes, you will also receive a text message if you won any items.

How does checkout work?

Click the PAY tab to pay your balance at any time. A text with the link to pay will also be sent to all users with a balance on file at the end of the auction. Any unpaid balance will be charged to the card on file beginning November 15th at 12:00pm EST. Email mandyf@curechildhoodcancer.org to arrange an alternate form of payment before that time.

What happens if I do not pay for my winning item(s)?

All balances must be paid in full before winning item(s) can be collected. Items left unpaid after seven days will be sold to the next highest bidder.

How will I collect my winnings?

The winner must pick up item(s) from the CURE office. Should shipping be required, winner is responsible for all costs associated. Due to limited staff resources, shipping will only be available to winner's living outside of the metro Atlanta area. CURE is not responsible for lost or stolen items. All auction winners will be notified via email within one week of the close of the auction and provided details and instructions for item collection. *Please see additional pick-up/shipping information here.

Are there any items that are not eligible for shipping?

Yes. Some items, including alcohol, are not eligible for shipping, regardless of the location of the winner. Items that are not eligible for shipping will be marked as such on their item description page.

What happens if I do not pick up my winnings?

Any item(s) left unclaimed after 30 days, without prior arrangements, will be sold and proceeds will go to CURE Childhood Cancer.