AUCTION INFORMATION
The Rock 'n' Heal Richmond Auction will open on Tuesday, April 29, 2025 and will close on Friday, May 9, 2025 at 8:30pm EST
GENERAL AUCTION INFORMATION ONLINE BIDDING
Interested persons may view and bid on all available auction items online at www.rocknhealrva.org .
PAYMENT CONDITIONS
If you are the successful bidder, you will be considered the buyer of the lot. Payment is due in full on auction close out 5/92025. Auction package vouchers will be provided after payment is completed. All sales are final, no refunds, and restricted to the date parameters indicated.
PACKAGE RESTRICTIONS
Please note any restrictions and specifications stated on the GiveSmart Auction site and on gift certificates. The utmost care has been taken to note restrictions as accurately as possible; however, World Pediatrics is not responsible for any restriction inadvertently omitted or not originally indicated by the donor. For trips/travel auction items, the winner of each package must make their own travel arrangements. Lost certificates are NOT replaceable.
Property reservations are subject to availability. Therefore, World Pediatrics urges you to schedule your dates as soon as possible following the auction. World Pediatrics will not request date changes or extensions beyond the given parameters indicated by our auction partners.
CHECKOUT
Checkout for silent auction items will begin promptly at 9:30 P.M.
FAQ'S:
How do I participate in the online auction?
Visit www.rocknheal.org on your phone or device.
Click the "Register Now" button towards the top of the page to register. If you are already registered, this will not be visible. For registering, you will be prompted to enter your information and create an account. This does require a credit card to be on file; rest assured, it will not be charged unless you purchase a raffle ticket, donate or place the winning bid on item. Once you create your account you will be set up to bid and donate through the site. Bid from anywhere using your cell phone, tablet or computer.
NOTE: As you register, check the "text message" box to receive updates on bids, announcements and purchases. You will be notified via text if you have been outbid.
How do I bid on auction items?
Browse the auction items under the "Items" tab and start bidding on your favorite packages! Place a single bid on an item or set a maximum bid (autobid) and let GiveSmart automatically keep you in the running until your maximum bid is reached.
How can I keep active and know if I am outbid or have won an item?
As you register, check the "text message" box to receive updates on bids, announcements and purchases. You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving text messages, make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the online auction closes, you will also receive a text message if you won any items.
Why do I need a credit card on file?
A credit card is required to bid, but will not be charged unless you are the highest bidder when the auction closes or you make a donation. Cards will be charged after 10:30pm ET on Friday, May 9, 2025. Please note the charge will come through from GiveSmart on your statement. If you have questions about the charge, please contact Ginger Malbrough or LaTangela Light at World Pediatrics at 804-282-8830. You may also email [email protected]
How will I collect my auction items?
All auction certificates will be provided on event night to those who check-out at the event. If you do not check-out at the event, or did not attend, your auction certificate(s) will be mailed to you within 7 business following the event. If you would like to pick them up from the office please coordinate with Ginger Malbrough, 804-282-8830 or [email protected]. If you won artwork, you will be invoiced for any shipping costs & material to mail the item to you.