FREQUENTLY ASKED QUESTIONS:
EVENT TIMELINE:
5:30 - General Admission Opens, concessions open
5:45-7:00 - Entertainment Available for General Admission guests
6:00-7:00 VIP Experience in the Metropolitan Room (ticketed event)
7:00 Remarks from Hospice and our Presenting Sponsor
7:15 - Feature Film - THE SANDLOT
9:00 - FIREWORK SENDOFF!
RAFFLES:
If I don't buy a ticket for the event, can I participate in the auction and raffles?
Yes! If you are not coming to the in-person event but would still like to buy raffle tickets or view and bid on items in the silent auction, simply create a GiveSmart account if you do not already have one by clicking the tab that says "Sign Up to Participate". Here you will be able to register, browse and bid!
What if I won't be in town during the event?
You are welcome to bid on items whether you are near or far! You are also welcome to purchase raffle tickets, as you do not need to be present to win.
I have friends from out of town that would like to participate, are they allowed?
Absolutely! We encourage all to participate in the silent auction!
AUCTION ITEMS & BIDDING:
There are a lot of fun and exciting things to bid on! All participants are invited to bid on auction items whether near or far! Auction items will open for viewing on 8/10/2022 and you can begin bidding on 8/16/2022. All auction items will close at 9PM on Thursday, August 18th.
How do I bid?
You can bid on any item with your computer, smartphone, or via text message!
You can also have GiveSmart automatically bid for you--up to a designated amount--by selecting the Auto Bid tab. Enter your highest bid amount and we'll increase your bid as needed to keep you winning until your amount is reached! You will receive a text notification when you have been outbid at your highest amount entered.
On Your Phone: Click the blue link in your welcome text message (from when you registered) and it will take you to your personal bidding page. Click on an item you would like to bid on. If you do not have the text message, go to the auction's webpage, log in, and begin bidding!
How will I know if I'm outbid?
If you are outbid, you will receive a notification email and a text message (you must opt-in to receive text message notifications). You will know as soon as you are outbid and can immediately go back to your item and bid on it again. This feature is active for every item in the auction.
When and where can I pick up my winnings?
Items can be picked up the night of the event OR from Hospice of Central New York and the Finger Lakes, 990 7th North Street, Liverpool, NY 13088. Pick-up information will be sent to winning bidders after the event, and refunds will not be given on unclaimed items. All sales are final.
Should the buyer live out-of-state and need items to be shipped, the buyer is responsible for all shipping charges. Hospice of Central New York will be in touch to help make those arrangements post-event.
Payment:
All purchases made will be charged at time of purchase. For day of event purchases including all silent auction items, will be closed out on Thursday, August 18th, 2022.
If you have any questions, please contact Devorah Weinstein at dweinstein@hospicecny.org
Good Luck to All Participants!