Auction Pick-Up/Shipping Information
*Please read carefully as item redemption and pick-up coordination is the responsibility of the winner.
Physical Items: Winners must pick up items from the NEXT STEP CLUBHOUSE office in Charlotte, NC. All auction items will be available for pick-up during designated time slots ONLY (Drop-ins not permitted due to limited office hours). Winners will be notified of pick-up details and time slots via email on file. Winner is responsible for associated shipping costs, should he/she live outside of the metro Charlotte area and be unable to pick up item(s) at the Next Step Clubhouse office. *Some exclusions apply and will be noted on individual item description. Next Step Clubhouse does not assume any liability for damage or loss with shipping. Should insurance be required, winner is responsible for any associated cost.* Due to limited staff resources, shipping will only be made available to those winner's residing outside of the metro Charlotte area. Thank you for your understanding.
Certificates: Next Step Clubhouse will email electronic certificates to email on file. When appropriate, Next Step Clubhouse will mail physical certificate(s) to desired location within two weeks of the close of the auction. If the winner wishes to pick up certificate(s), he/she will be notified of the pick-up details and instructions via email on file.
Alcohol: Packages containing alcohol may not be shipped and must be picked up by an individual 21+ years of age with valid ID. Winners will be notified of pick-up details and time slots via email.