Frequently Asked Questions
How do I participate in the online bidding auction?
Get started online through the auction page. Click the 'Register Now' button towards the top of the page and enter your name, mobile number, e-mail. Credit Card information is required to bid.
How does the silent auction work?
We will be using mobile bidding for our silent auction. You will be able to use your smartphone, tablet, or computer to keep up with the status of your bids and continue bidding until the auction closes. You can be the winning bidder wherever you are!
How do I start and continue my bidding?
Bidding for the silent auction will begin at 8:00AM Pacific Time on Friday, September 3rd. Browse the silent auction by going to "Items" on the home page and start bidding on your favorites! Place your bid on selected items, set a maximum bid if desired, and GiveSmart will continue to keep you in the running until you reach your maximum. You must be registered in GiveSmart and give your Credit Card information to participate in bidding.
When will my card be charged for purchases?
All purchases for the auction and donations will be charged to your card shortly after 7:00PM Pacific Time on Friday, September 10th. If you would prefer to pay with a check, please contact Tiffany Wong, twong@burninstitute.org.
How can I keep active and know if I am outbid or have won an item?
You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving the text messages make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the silent auction closes, you will also receive a text message if you won any items.
How will I pay for and collect my winnings?
Auction winners are required to make payment the night of the event from their card on file, which will be automatically charged if you have won an auction item. The silent auction will close at 7:00PM Pacific Standard Time. Auction items that are certificates will be mailed to the winner. Auction items that are larger than a certificate will need to be picked up from the Burn Institute office at the specified Time(s) and Date(s):
Friday, September 17, 9am-4pm
Monday, September 20, 9am-4pm
Tuesday, September 21, 10am-4pm
Winners will need to confirm date prior to picking up.
*If these dates and times are not feasible for your schedule, please email Tiffany Wong, twong@burninstitute.org or call 858-541-2277 ext. 117 to arrange a pickup time.
**If items are not picked up by October 15th, 2021, they will be forfeited to the Burn Institute.
Certificate items will be mailed the 1-2 weeks after the event via first class mail (or emailed if it's an e-certificate). If your billing address is not your mailing address, please contact the Burn Institute.
Do you not see your question listed?
Contact the Burn Institute by emailing twong@burninstitute.org or call 858-541-2277 ext. 117.
*Disclaimer: Due to the current and evolving situation with COVID-19, by participating in this auction, you agree that the Burn Institute and Burn Institute Auxiliary are not liable if a business or entity is unable to honor its donation in the future. Please note, at this time, all the auction items for sale are valid and the businesses that have donated such items are willing to offer them.