FAQ

How will I participate in the virtual event?
Once you Register on GiveSmart, you will begin receiving updates via e-mail and text message about auction items and the virtual programming. 

How will I view the virtual event?
The week of the event we will email and text you the direct link to join the virtual event. You'll be able to see us but we won't be able to see you so the "dress code" is couch comfortable! 

If I want to test before the show, when will I be able to join?
You will be able to connect to the virtual event starting at 6:30 PM.

How will I receive the Party box?
The week of the event we will email you delivery details on your Party Box to go.

How do I participate in the online bidding auction?
Get started online through the auction page.  Just hit the 'Register Now' button towards the top of the Givesmart page and enter your name, phone number, e-mail. Credit Card information is required to bid. 

How does the silent auction work?
We will be using mobile bidding for our silent auction. You will be able to use your smartphone, tablet, or computer to keep up with the status of your bids and continue bidding until the auction closes. You can be the winning bidder wherever you are!

How does the live auction work?
The live auction will be part of the live event on Saturday, May 8th.  Our auctioneer will describe each live auction item during the IOM virtual event. 

What is my personal bidding account?
When you register for a virtual ticket you will receive a confirmation text and email message. The link provided is your personal bidding account. Click the link to complete your user profile, add a credit card for bidding, and confirm your ticket.

Each guest is a unique bidder; if your significant other has their own ticket, and therefore, a personal bidding account, compare notes before bidding to ensure you don't bid against each other for the same item.

Do not share links sent to you from the GiveSmart system unless you want others bidding on your account and with your credit card.

How do I start bidding?
Bidding for the silent auction will open a week before the event, on Saturday, May 1 at 12:00PM Eastern Time. Browse the silent auction by going to "Items" on the home page, and start bidding on your favorite items! Place your bid on selected items, set a maximum bid if desired, and Givesmart will continue to keep you in the running until you reach your maximum bid. You must be registered in Givesmart and give your Credit Card information to participate in bidding.

How do I Browse, Bid, & Buy?
All bidding will be done electronically on any mobile device or computer. You will receive a text or email when the auction is open for bidding. Simply click on the link to access your personal bidding account and enjoy the auction. From your personal bidding account, please note the following:

• Place Bid: The system automatically enters the next minimum bid amount or you may choose to enter a bid amount higher than the minimum raise. Click the green "Bid" button to place your bid.
• Auto Bid: An auto bid can be placed and set at the maximum amount you are willing to spend. With Auto Bid, the system will place your bid at the minimum amount needed to lead. When you are outbid, the system will bid automatically for you until your maximum is reached or the auction ends. Click the green "Bid" button to place your bid. You may change your maximum bid at any time.
• Watch this Item: Clicking the star by "Watch this Item" will add the item to the "My Activity" list.
• My Activity: Clicking on the "My Activity" button will give you a snapshot of the bids you have placed and the items in which you are interested.
• Timestamps are set when the initial bid is placed; for auto-bids, this is when a maximum was set.
• When two bids are placed for the same amount, the bid placed first based on the timestamp takes precedence.

When will my card be charged for purchases?
All purchases for the auction and paddle raise will be charged to your card shortly after 8:00PM on Saturday, May 8. 

How can I keep active and know if I am outbid or have won an item?
You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving the text messages make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the silent auction closes, you will also receive a text message if you won any items.

How will my cell phone and email be used?
Your cell phone number and email address will be used respectfully and only for the auction. Your contact information will be used to share the opening of auction items for bidding and information about the event, assist you with a self-checkout process, acknowledge your support of the auction, and distribute your auction winnings. If you wish, you may unsubscribe from text messages at any time.

How will I know if I won an item?
Winners will be notified via text and email after the auction category closes on Saturday, May 8, 2021. 

What happens if an experience I won is canceled?
If an item you won is canceled due to COVID-related adherence to public safety guidelines, please contact the please contact Fordham Prep's Office of Development. Fordham Prep will work with you to provide an alternate resolution.

How will I pay for and collect my winnings?
Auction winners are required to make payment the night of the event from their card on file, which will be automatically charged if you have won an auction item. The silent auction will close at 9:30PM Eastern Time. Please note you will have the option to pay credit card fees. Auction items that are certificates will be mailed to the winner. Auction items that are any larger than a certificate, will need to be picked up.

All auction items are currently being stored at Fordham Prep and we will have the following scheduled pick-up days:

Monday - Friday: May 10 - 14, 11 AM-4:00 PM at Fordham Prep. We will have staff located at the front entrance to help you. Certificate items will be mailed the following week after the event.
If these dates and times are not feasible for your schedule, please call the office at 718-367-7500 x266 to arrange a pickup.

If you have questions about any aspect of the virtual event, please contact Erin Trainor at trainore@fordhamprep.org