Frequently Asked Questions

How do I participate in the auction?

Register online! Click the REGISTER NOW button on the auction homepage and fill out your bidder information. Create a password, check the boxes for terms and conditions and text messages (you will want be notified about items you bid on), and then just click Create my GiveSmart account!

Or, if you already have a GiveSmart account, simply click to register and log into your existing account.

Do I have to use a phone to bid or can I participate using my computer?

You can participate in the auction from a computer, tablet, or phone - it's up to you! After you sign in to your GiveSmart account, click ITEMS to view the auction and start bidding. You can filter these by type of item by clicking the CATEGORIES button. 

Click the item you'd like to bid on, then enter your bid in the open text field (make sure it is higher than the current minimum amount) and click Bid. If you have opted in to receive text messages, you will receive a text if you are outbid.  

Can I view items before deciding if I want to bid?

Yes! All our fabulous items are visible to preview now bye clicking ITEMS at the top of the event homepage. 

Will you need my credit card information?

Yes, a credit card number will be required to bid. 

I'm not very tech-savvy. Will I have a hard time participating?

We don't think so! The bidding platform is very user-friendly and will walk you through the entire process. If you need help, though, please contact us. 

If I win, how will I get my items?

If you win an item in the auction, we will contact you to determine how you will receive your item(s). Some items will qualify to be emailed or mailed to your home, others will require you to schedule a pickup time. Please be patient as pickup arrangements are dependent upon local COVID-19 restrictions. Thank you for your understanding. If you have a question, please contact us.

How does checkout work?

If you are the lucky winner of an auction item, you can securely checkout. Click the PAY tab to pay your balance at any time. A text with the link to pay will also be sent to all users with a balance on file at the end of the auction. Any unpaid balances will be charged to the card on file beginning Monday, February 15, at 12:00 noon EST. Email us to arrange alternate form of payment before that time. 

What if I can't use my item because of COVID-19?

Funds raised through this event are critical for our continued operation, so consideration of a fully tax-deductible donation in lieu of an auction item purchase would be gratefully received. When possible, we will work to extend redemption deadlines or provide replacement items or tickets.