Bidding & Auction FAQs
 

1. Do I need to register to bid?

Yes, registration is required to participate. It's quick and free, and helps us track winning bids and notify winners. 

2. How do I place a bid?

Once you've registered and placed a credit card on file, simply click on any item to view details and place your bid. Until the auction closes, you'll be notified via text if you're outbid.

3. Can I set a maximum bid or auto-bid?

Yes! You can set a maximum bid and let the system automatically increase your bid in increments to stay ahead-until your max is reached.

4. How can I keep active and know if I am outbid or have won an item?

You will be notified via text if you have been outbid. Keep an eye on your favorite items! If you are NOT receiving the text messages, make sure you have the correct mobile phone number under your profile. The texts will continue to notify you when you have been outbid or reached your maximum bid. When the auction closes, you will also receive a text message if you have won any items.  

5. When does the auction close?

The auction close time will be announced during the event. However, the auction close time will be extended by 2 minutes with each bid placed within the last 2 minutes of the auction.

6. What happens if I win an item?

Your credit card will be charged the amount of the item you won, and you can pick up your item(s) from our team at the Auction Check Out Table.

7. Can I still donate if I don't win anything?

Absolutely! You can make a direct donation to support the cause at any time through the donation button.

8. What forms of payment do you accept?

We accept all major credit cards to participate.

9. Is my payment secure?

Yes, all transactions are processed through GiveSmart, a secure, encrypted platform.

10. Is my purchase tax-deductible?

In many cases, a portion of your purchase may be tax-deductible. You will receive a receipt, and we recommend consulting your tax advisor.