Silent Auction FAQs
How To Register
The first, and most important part, of participating in our online auction is to register. To register:
1. Click on the "Register to Participate" button on the homepage of this website
2. Create an account by entering your first name, last name, and email address
3. Check the terms and conditions box
4. Check the text messages box and enter your mobile number - this is how you can receive notifications on bids, purchases and the event
5. Click the "Create my GiveSmart account button"
6. Click the OK within the All Set Message to complete registration
How to Place a Bid
After registering with the steps above, you can place a bid one of two ways:
Via Text
1. You will receive a text message with a blue link directing you to the auction page
2. Select on the item of interest to view the description and the current bid
3. Choose to bid at the system's set amount or type in a higher amount and click the "Bid" button
4. If your bid was accepted, a box will appear congratulating you on the leading bid
5. If it was not accepted, someone else may have entered the same bid right before you. Simply hit the back button and enter a higher bid
Via Homepage
1. Select the Items tab at the top of the homepage for this website. Once there, you can search by item name or category
2. Select the item of interest to view the description and the current bid
3. Choose to bid at the system's set amount or type in a higher amount and click the "Bid" button
4. If your bid was accepted, a box will appear congratulating you on the leading bid
5. If it was not accepted, someone else may have entered the same bid right before you. Simply hit the back button and enter a higher bid
Auto-Bids
You also have the option to place an auto-bid. This will automatically place a bid for you up to a certain level when someone outbids you.
1. Select the "Auto Bid" tab
2. Input the maximum amount you are willing to pay for that item and hit bid
3. If you are outbid, another bid will be made on your behalf up to the maximum amount that you entered.
4. If you are outbid at any time, you will receive a text message notification and a "Losing" banner will appear across the item.
Bid Extended Time
The silent auction is scheduled to close at 4:00PM Central Time, on Sunday, April 13th. If you place a bid when there is less than 1 minute left on the auction, the auction will automatically be extended by 5 minutes. This is intended to give other bidders a chance to counter. The auction will be extended by 5 minutes until no other bids are placed.
Example: The scheduled closing time for the auction is 4:00:00 PM CST and a bid is placed at 3:59:15 PM, the closing for the auction will be automatically extended 5 minutes to 4:04:15 PM. If a subsequent bid is placed at 4:01:00 PM then the closing will extend to 4:06:00 PM. If no other bids are accepted, then the auction closes at 4:06:00 PM.
How to Checkout
When you win an auction item, you will receive a text message after 8PM Central Time on Sunday, April 13th congratulating you on your win! There are a few different ways to pay for your winnings and check out:
Via Text
1. You will receive a text message congratulating you on your winnings. Click the blue link within this text message to be directed your personal payment page
2. Review your cart and select the "Click Here to Pay" button
3. You can either use the credit card information you added upon registration or enter new card information
4. Once payment is complete, a red paid stamp will be placed on your order summary. You can email the receipt to the email address on file or download it
Via Home Page
1. Select the Pay Tab at the top of the event website
2. Review your purchase summary and select the "Click Here to Pay" button
3. You can either use the credit card information you added upon registration or enter new card information
4. Once payment is complete, a red paid stamp will be placed on your order summary. You can email the receipt to the email on file or download it
Please be advised that if you do not pay for your items, the credit card on file will be charged automatically.
How will I collect my winnings?
The silent auction will close on Sunday, April 13th.
All auction items are currently being stored at St. Hubert School in Hoffman Estates, Illinois and we will have the following scheduled pick-up day:
Pick Up Date & Time: TBD
You will receive an email to register for a pick-up time slot.
Just pull your car to the door and an auction member will bring the item to your car.
*If this date and time are not feasible for your schedule, please email sthubertauction@gmail. com to arrange a pickup.
**If items are not picked up they will be forfeited to St. Hubert School.**