AUCTION DETAILS

Here is all the information you'll need to know about this year's auction:

The Silent Auction will be open for browsing and bidding on Monday, April 28!
A selection of "Super Silent" Auction items will open for bidding on Saturday, May 3 for in-person guests at the event. 

If you need technical support or would like someone to bid for you, please call us at 206.855.7024 or email us at philanthropy@islandwood.org. On Saturday, May 3 we'll have in-person Tech Support available in the Art Studio from 4:00 pm - 6:00 pm to assist with all your online auction and mobile bidding needs.

In addition to the auction items available online, we will also have a handful of live auction-only items. Bidding on these items will close during the broadcast program so be sure to create your account in advance so you don't miss the action! If you're joining us virtually and would like to place a bid in the live auction or contribute to Raise the Paddle, contact us at 206.855.7024 or philanthropy@islandwood.org.

BEFORE YOU CAN BID
Registration is required in order to bid in the auction, make a donation, or contribute to Raise the Paddle. There is no cost to register for the online auction and virtual program, but you'll be asked to enter a credit card number to participate in the auction. Register and create an account here.

If you already have an account from last year's event, click the green "Sign in or Register" button in the upper right-hand corner of your screen. Enter the username and password assigned to your account. If you have forgotten your login information click the "forgot username or password button" and follow the prompts to reset.

BIDDING IN THE AUCTION
All auction bidding will take place online via your smartphone, tablet, laptop, or desktop computer.
If you don't feel comfortable with mobile bidding, we'll have bidding support and proxy bidders available to help! Please let us know if you would like to reserve a proxy bidder by reaching out to philanthropy@islandwood.org or visiting our Tech Support Station during the event.

GiveSmart, our technology platform for the event, has an auto-bid feature that allows you to set a maximum bid. This feature will automatically bid on an item for you up to your maximum and notify you if/when you have been outbid. This feature is highly recommended. To learn more about this feature and how to bid, click here.

WINNING ITEMS IN THE AUCTION
Auction item winners will be notified via text at the phone number attached to your mobile bidding account.
All auction winners will receive an email or phone call from IslandWood's Philanthropy team no later than 14 days post-event with further instructions for redemption.

If you win an auction item and prefer to pay for your purchases with card not associated with your account, Donor Advised Funds, or by using multiple payment methods please send a note to philanthropy@islandwood.org or stop by auction checkout in the Welcome Center with your preferred payment method and we'll take care of it!

*Donor Advised Funds may only be used to pay above Fair Market Value for an auction item or to pay for a Raise the Paddle donation.

AUCTION CHECKOUT
If you've won an auction item or made a gift, your credit card will only be charged when you:

• Use the self-checkout feature in the auction software, or

• Visit auction checkout in the Welcome Center after the program concludes. Auction checkout will open at 8:45 PM.

Please note that all outstanding balances will be processed automatically at the end of the week following the event unless alternate payment arrangements are made with us in advance.

If you would like to make arrangements to pay with an alternate method (DAF, check, etc.) contact us at 206.855.7024 or philanthropy@islandwood.org.

TO VIEW OR CHANGE YOUR PREFERRED PAYMENT METHOD
Guests need to enter credit card information when purchasing tickets and overnight lodging. However, you can use a different payment method for auction bidding and donations to IslandWood. If you wish to change the payment method associated with your account, here are the steps to take:

• Click "Sign In" at the top right of the event website, or if you are already signed in, click on MY INFO on the top white navigation bar.

• Click on "Add Card on File".

• To delete a credit card click "remove" listed in red next to the credit card number.

• Enter your new card information and click save.

If you have any questions or need assistance, please contact us at philanthropy@islandwood.org.

Official Auction Rules

Bidding on auction items will be on your smartphone via mobile bidding. You will receive a personal link via text from IslandWood. This link is personalized to you and tied directly to your personal account and bidding activity. This personal link should not be shared.
The live auction will close at the end of our program on Saturday, May 3.
All sales are final, and there will be no exchanges, refunds, or extensions on items except where specified. In the event of a dispute, the decision from IslandWood will be final.
To ensure that you and our donors have a positive experience, please pay attention to all conditions, restrictions, and expiration dates on items and services. Many auction packages require the buyer to coordinate with several different donors. Except where otherwise noted, services, tickets, and certificates are subject to mutually agreed-upon dates and times and must be used within one year of the auction.
Restaurant certificates do not include liquor, tax, or gratuities unless otherwise indicated. All hotel/resort reservations are based on availability unless the certificate specifies an exact date.
All sales of wine are subject to Washington law, including regulations of the Washington State Liquor Control Board. All wines and spirits are to be sold in Washington, and the title passes to the purchaser in Washington. IslandWood makes no representation of the purchaser's rights to import wine into any state. Wines and spirits may be sold and delivered only to people who are at least 21 years old. Local pick-up or delivery only.
All travel reservations included in the auction are subject to availability and certain restrictions and blackout dates may apply. Unless otherwise noted, travel must be completed by one year from the event date. IslandWood assumes no responsibility for travel arrangements unless otherwise noted. No refunds will be made for canceled tickets and accommodations. All arrangements and coordination of items (air and hotel, caterer, entertainment, etc.) must be made by the item buyer and only with the contact person designated on the donation certificate or documentation. We appreciate your strict observance of these restrictions, as future donations depend upon it.
No refunds will be allowed on travel packages for canceled tickets or accommodations. Air travel will be provided by airlines as stated even though prices may vary from the stated value. Unless otherwise noted, upgrades, stopovers, circle trips, stand-bys, and open returns are not permitted.
IslandWood reserves the right to withdraw any item from the auction. We have strived to catalog and describe all auction items correctly. Items depicted in the live auction presentation are for illustrative purposes and may not be the actual auction item. No statements contained in the catalog or made orally at the sale or elsewhere shall be deemed to be such a warranty, representation, or condition of the property.