Frequently Asked Questions

How do I participate in the auction? 
Register online! Click the 'REGISTER NOW' button on the auction homepage and fill out your bidder information. Create a password, check the boxes for terms and conditions and text messages (you will want to be notified about items you bid on), and then just click 'Create my GiveSmart account'!

Or, if you already have a GiveSmart account, simply click to register and log into your existing account.

Do I have to use a phone to bid or can I participate using my computer?
You can participate in the auction from a computer, tablet or phone, it's up to you! After you sign in to your GiveSmart account, click "items" to view the auction and start bidding. You can filter these by type of item by clicking the 'categories' button. 

Click the item you'd like to bid on, then enter your bid in the open text field (make sure it is higher than the current minimum amount) and click "Bid". If you have opted in to receive text messages, you will receive a text if you are outbid.  

Will you need my credit card information?
Yes, a credit card number will be required to bid. If you win an item and would like to be invoiced rather than have your card on file charged, simply let jennifer with TTA know after the auction closes. 

I'm not very tech-savvy, will I have a hard time participating?
We don't think so! The bidding platform is very user-friendly and will walk you through the entire process. If you need help, though, please contact Jennifer at jennifer@texastravelalliance.org.

If I win, how will I get my items?
If you win an item in the auction we will contact you the week following the event to confirm shipping/redemption information and put you in touch with the donor for shipping.  If you have a question, please contact Jennifer at jennifer@texastravelalliance.org.

How does Checkout work?
If you are the lucky winner of an auction item, donated, or participated in the raffle, you can securely checkout. Click the PAY tab to pay your balance at any time. A text with the link to pay will also be sent to all users with a balance on file at the end of the auction.

Any unpaid balances will be charged to the card on file beginning the Monday following Unity. Email Jennifer at jennifer@texastravelalliance.org. to arrange an alternate form of payment before that time.