FREQUENTLY ASKED QUESTIONS

Where is the event being held?

The Tower Challenge hosted by the 100 Club of Arizona will be held at the Desert Diamond Arena in Glendale and at NAU Skydome in Flagstaff. There is also a Tucson 9/11 Tower Challenge. 

What time does the event start?

The opening ceremonies begin promptly at 0700 so please ensure to allow enough time to park and check in prior to that time. We recommend arriving 30 minutes early.

Can I attend virtually?

Yes! You can attend the event even if you are in another state. When you register to attend virtually, you will receive all of the t-shirt, swag bags, coins and badges as those who attend in-person. Virtual attendees do not complete the challenge at the venue but instead find a location (gym stair-stepper, running/walking, high school stadium steps, etc.) to complete the challenge on their own.

When do I need to register by?

Early registration ends August 1st with a guaranteed t-shirt size of choice and we are also limiting the number of in-person attendees, so it's critical to sign up early to ensure you get a spot.

Having an early registration allows us to guarantee t-shirt sizes and ensure they arrive in time for packet pickup prior to the event. After early registration has ended on August 1, the entry fee will rise, and t-shirt sizes will no longer be guaranteed.

All registrations will end September 7, 2024.

When is packet pickup?

For the Phoenix Climb we will offer 3 offsite locations for packet pick up (Glendale, Phoenix and East Valley) prior to the event.  We will send details as the date gets closer. For Flagstaff there will not be a pre-event packet pick up, we will give the items at check in on the day of the event.

Can I register on the day of the event?

Only if we have not reached event capacity! Please click on the "Register to Climb" link above, and if there's room, you'll be able to register. Remember that sales close between 9/7 - 9/9 and reopen on 9/10 if available.

Once capacity is reached, we will be unable to accommodate day-of registrants. Please be aware that for day-of registrants, a t-shirt is not guaranteed, and you may miss the beginning of the event. We highly recommend registering for the event prior to its start time.

How do I join a team after registering as an individual?

If you're joining a team, be sure to get the team name from the Team Captain first and put that team name in the notes when registering.

Can children attend the event?

Children must be 16 & older to climb the stairs, and may not be carried on the stairs during the event, however they may participate in the concourse walk. Child care is not provided, however each location will have a designated area for children with their guardians.

I'd like to watch the event as a non-participant, or I'm participating in the event and bringing someone along to watch. How do I reserve a spot?

All non-participants must be supporting a registered individual. To reserve a spot, select the "Non-Participant Attendee" free registration and fill out the information. As a requirement of attending, you'll need to put in the name of the person that is being supported and we will check to ensure that person is registered.

Where do I park?

Phoenix: Park in Lot G at Gila River Area parking lot. Parking is complimentary.

Flagstaff: Park in the Skydome parking lot. 

What should I bring with me to the event?

Comfortable clothing, running shoes/sneakers, and the badge you received in your registration bag (this gains you entry to the event). We provide water at the event, but please hydrate the day before!

Will there be heat waves to start the event?

Yes, on a first-come, first-served basis. Everyone will receive a wristband denoting which wave they will be part of. if you register as a team be sure to include the Team Name in your registration so we can sign you up in the same waves.

I'm much (faster/slower) than the others. What should I do?

First, please remember that this is a memorial event and personal challenge, and not a fitness competition. Please be respectful to everyone around you and be aware of your surroundings as you progress. Almost all of the staircases will be split into two, divided by a handrail, so the general rule is that slower climbers stay to the right, and faster climbers stay to the left. All first responders in full turnout get the right of way. Please be respectful of each one and give them plenty of space during their climb.

For fast climbers, please be sure to stay to the left, and be patient if you find that you're behind someone slower than yourself. You'll get a chance to pass at the top of each staircase. For slower climbers, stay to the right, and feel free to step out of the aisle and into the stands to let others pass if you wish; or if you want to pass another slow climber, please ensure the way is clear before moving to the left side, making your pass, and then move back to the right.

What should I do if I need a break or need help?

Anyone who needs a break is welcome to take a seat in the stands. If you're a climber and you'd like to switch to the walk, you may be permitted to do so as you wish. If you need help, please find one of our volunteers.

How long does the climb typically take to complete?

While this ranges based on experience level, we see anywhere from 30 minutes at best to an hour at most, but the majority of attendees complete it within 45 minutes.

Can I wear my gear, such as body armor or other personal protective equipment?

Absolutely. We love to have firefighters in full turnout, along with our police and military in body armor at the event. It serves as a visual reminder of what our fallen Heroes went through that day, and of what our first responders and current Heroes are willing to do for us now. If you choose to kit up, you'll have your own start point to give you a bit of a head start.

I'm military, police, public safety, or other first responder. Do I get a discount?

Thank you SO much for your service! You are the reason why we hold this event. We don't have a general discount because the majority of attendees are first responders of some type - and the proceeds are fed directly back into your community via the beneficiaries.

What's the refund policy?

No refund requests will be granted within 30 days of the event.

Have more questions? Please email us at events@100club.org

I am interested in sponsoring the event.

Click here for opportunities.

If I can't attend can I still support the 100 Club?

Yes! If you are not able to attend but would like to donate, please go directly to 100club.org and can do so there!