When/How do I pay for my item(s)?

Upon completion of the auction at noon (12 p.m.) on Wednesday, November 6, 2024, a message will be sent prompting you to view your cart and use self-checkout. You can use the card you have on-file or switch to a new one. Self-checkout will remain open until 2 p.m. on Thursday, November 7, 2024. After this time, any balances or item(s) in your cart will be charged to the card on file.

If you wish to pay by check, please contact eventdonations@phoenixzoo.org before noon on Thursday, November 7, 2024.

At this time, cash payment will not be accepted.

I won item(s) by bidding the Buy Now price, can I pick up before the end of the auction?

Yes. Bidders will not be asked to check out or pay until the conclusion of the auction on Wednesday, November 6, 2024. However, if a bidder would like to make their payment and pick up item(s) prior to the end of the auction, they may email eventdonations@phoenixzoo.org with the request. Arrangements must be made with at least one business day of notice before picking up items.

How do I receive my item(s)?

Shortly after checking out, bidders will be manually emailed a link to sign-up for item pick up at the Zoo via SignUpGenius. Choose the available date and time that works best for you and enter your bidder number and winning package numbers. You will receive an email from SignUpGenius confirming your pick-up day/time. If someone is picking up for you, you may enter it on SignUpGenius as well.

All item(s) must be picked up by February 1, 2025. All remaining item(s) will be considered a donation to the Phoenix Zoo.

Where do I go to pick up my item(s)?

Once you have scheduled your pick-up time on SignUpGenius, you will pick up your item(s) at the Guest Services Lobby located at the Phoenix Zoo (455 North Galvin Parkway, Phoenix, AZ 85008). This area is past the ticket booths, over the bridge and between the turnstiles and the gift shop. 

Be sure to bring a form of identification.

What if I have a problem with SignUpGenius or need to choose another pick-up time?

SignUpGenius will allow you to move times if your schedule changes.

Please email eventdonations@phoenixzoo.org if you have any problems with SignUpGenius or need to pick up at a time outside of those offered on SignUpGenius.

None of the times available on SignUpGenius work for me, what do I do?

The times listed on SignUpGenius are all that will be available for the official auction pick up, no new times will be added. Official auction pick up will last for three weeks starting on November 8 and ending on December 1, 2024.

Arrangements can be made for pick-ups outside of those offered on SignUpGenius on a case-by-case basis. Please email eventdonations@phoenixzoo.org to make arrangements for another time. Arrangements must be made with at least one business day of notice before picking up.

When do I need to pick up my item(s) by?

After checkout, bidders will be emailed a link to sign up for pick up via SignUpGenius. Bidders should sign up for a time/date to pick up their item(s).

All item(s) purchased during the Arte Para Los Muertos Auction must be picked up or arrangements to do so must be made by February 1, 2025. Item(s) left after this date will be considered a donation to the Phoenix Zoo and no refunds for purchases will be made.

Can you ship my item(s)?

Shipping is not available for this auction. All items must be picked up at the Phoenix Zoo.

Delivery service may be offered at the expense and risk of the buyer.

All packages must be picked up by February 1, 2025. Items left after this date will be considered a donation to the Phoenix Zoo and no refunds for purchases will be made.

What are other ways I can support the Zoo?

There are various ways to support the non-profit Phoenix Zoo. You can make a direct donation, purchase items off the Zoo's Wish List, volunteer your time with the Zoo or even become a Zoo member!