FAQs about Serena's Virtual Gala and Auction
How do I participate in the online auction?
You must be registered to participate. Registration is easy, just use the button below, or click Sign In or Register in the top left-hand corner of the page. From there, click "Register Now", then follow the prompted directions. You do not need a smartphone to participate, you can use your computer or tablet to do the same browsing, bidding, and buying.
Returning users: If you already have a GiveSmart account from a previous event, simply click "Sign In" and log into your existing account. You can request a pin to log you in if you forgot your password.
Will you need my credit card information?
A credit card is not required to register, but is required to bid. Add a credit or debit card on file now at MY INFO. If you prefer to pay by check, please reach out to us at info@example.com for information on how to send in your payment
How do I pay for my item once I win?
We require that you put a credit card on file when bidding on items for an easy, quick check out. Any credit or debit card will work. At the conclusion of the auction on Friday, December 3 at 8:30 PM, you'll be able to go to your activity and check out from the PAY tab. All remaining balances will be charged to the card on file on Monday, December 6 at 3pm. If you prefer to pay by check, please reach out to us at info@example.com for information on how to send in your payment before that time.
How do I retrieve or arrange my auction item/experience?
We will contact you after the auction closes on December 3 with all the pertinent information you need to know for the next steps in fulfilling your auction win. Keep an eye on your email inbox!
Some items will qualify to be emailed or mailed to your home, others will require you to schedule a pick up time. Please be patient as pick-up arrangements are dependent upon local COVID-19 restrictions. Thank you for your understanding. If you have a question, please contact info@example.com
How can I share the auction with my friends?
Since this year's event is 100% virtual, anyone anywhere can participate! Direct friends and family to https://serenademo.givesmart.com so they can register and bid online.
Warning: Do not share your personal bidding link at the top of your browser, as it is tied to your account.
When does the auction go live?
Silent auction items will be available for bidding beginning November 36 at 12:01am
How do I bid?
View Detailed Bidding Instructions, or check out this 3 minute video on How To Bid
You can participate in the auction from a computer, tablet or phone, it's up to you!
- After you sign in to your GiveSmart account, click "ITEMS" at the top of the page to view the auction and start bidding. You can filter these by type of item by clicking the 'Categories' button.
- Click the item you'd like to bid on, then enter your bid in the open text field (make sure it is higher than the current minimum amount) and click "Bid".
- If you have opted in to receive text messages, you will receive a text if you are outbid.
- Watch items by clicking the yellow star on any item page to easily access it from the "My Activity" page